Where do you ship?
We ship everywhere in the US, UK ,Germany and in all countries inside the European Union. We serve over 50 countries through USPS and EMS Worldwide Express.
Do I have to pay for Taxes and Customs Duties?
We pays for you in advance almost all customs duties for many destinations in the world. (for example US, UK And Germany) In some cases, depending on the destination and on the items purchased, taxes and duties may be charged to recipient. For additional info feel free to contact with support@chiflatirons.us.
SHIPPING TIME
Do you overnight an order?
Unfortunately we cannot overnight the items because we have a special agreement with our delivery companies.
How long does it take for delivery?
USA,UK ,Germany:3-7days.international:usually 10days!
Customers are responsible for providing a full valid address, including apartment number if applicable . All packages must be signed for. If no one is home, your local post office will hold your package for only a few days. If you DO NOT claim your package in a timely matter, your package will be returned to sender. NewStyles is not responsible for packages not claimed and returned to us. We provide Tracking/Confirmation numbers for that reason .
What if I don't get my order in more than 10 days?
Then, it may mean that there will be a delay with your order. Either we may not have your item in stock or there may be a problem with the information provided by you. In that case, please reach our customer service and check your order with one of our reps.
HANDLING and TRACKING
How can I check my order status?
We will update the tracking number when the packages is shipped.
I have my tracking number, Where i can track my Order?
United States : http://www.usps.com
United Kingdom: http://www.parcelforce.com
Germany: http://www.gdsk.de
France: http://www.chronopost.fr
Italy: http://www.poste.it
Why doesn't my tracking number work?
All tracking numbers are activated in 24 hours in the database of the shipping companies. If you are not able to track your order when you get your tracking number, it may be because the delivery company has not processed it inside their database system yet.
WARRANTY
Are these products authentic?
All items are made from high quality material or money back.Please understand that our products are shipped directly from third party warehouses. We make every attempt to only work with accredited and licensed warehouses,however if in case you think the items you received may not be authentic, we simply ask that you return them to us UNWORN for a full refund minus the restocking fee of $20/pair.( In order to maintain our lowest price, you are responsible for any international return shipping fee.)
